Triggers are the start of a workflow. It can be an order being created or an issue shipped. From your selected trigger point there will be a whole range of checks and actions populated to choose from.
Options to choose from:
Order cancelled: Order status updated to cancelled
Order created: Order created in Pimento
Order placed on hold: Order status updated to on hold
Order Shipped: Order Status updated to shipped
Issue approved: An issue was approved (A replacement will be dispatched)
Issue rejected: An issue has been rejected (No replacement will be dispatched)
Issue Reported: An issue was reported
Issue Resolved: An issue was resolved (A replacement has been dispatched)